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Here's a copy of the chat transcript you requested:
Initial Question: I'm so sorry but in China we can't send borken koss pp products to US. Because the New Year to come, express are on holiday
07:38 AM(GMT) Amazon(CSA): Hello, My name is Manikandan. I'll be glad to assist you today.
May I have the order number, please?
07:38 AM(GMT) xuxu: hello
07:38 AM(GMT) Amazon(CSA): Koss PortaPro Headphones with Case
Are you referring this item?
07:39 AM(GMT) xuxu: 107-1824703-3312211
07:40 AM(GMT) Amazon(CSA): Thanks for providing the order number.
07:41 AM(GMT) Amazon(CSA): No need to return the broken item back to us, Xuxu.
07:41 AM(GMT) xuxu: really?oh thanks
07:41 AM(GMT) Amazon(CSA): Yes, no need to return it.
07:42 AM(GMT) Amazon(CSA): You're most welcome.
07:42 AM(GMT) xuxu: Thank you very much.
bye
07:42 AM(GMT) Amazon(CSA): Is there anything else I can do for you today?
07:42 AM(GMT) xuxu: No thanks
07:42 AM(GMT) Amazon(CSA): You're most welcome. Thanks for visiting Amazon.com. We hope to see you again soon. Have a good one!
Thank you.
Amazon.com
